Terms & Conditions
Rooms (excluding New Year Period and Event weekends):
1 night stay: Full payment is required.
Stays 2 nights or more: 50% deposit is required.
Balance of reservation is due 7 days prior to arrival and will be charged automatically.
Cancellations/amendments outside 7 days prior to the day of arrival are refundable less a $25 administration fee per unit.
No refunds will apply to cancellations/amendments within 7 days of the day of arrival.
Vans and Sites (all year):
Full payment is processed on booking.
Cancellations/amendments outside 72 hours prior to the day of arrival are refundable less a $25 administration fee per site.
No refunds will apply to cancellations/amendments within 72 hours of the day of arrival.
New Year Period (Rooms Only 27th December - 6th January):
50% deposit required.
Balance of reservation is due by 1st December and will be charged automatically.
Cancellations/amendments prior to the 1st of December are refundable less $25 admin fee per unit.
No refunds will apply to cancellations/amendments after the 1st of December.
Event weekends (Rooms Only, including but not limited to Easter, Warbirds over Wanaka, Wanaka A & P):
50% deposit required.
Balance of reservation is due 21 days prior to arrival and will be charged automatically.
Cancellations/amendments outside 21 days prior to the day of arrival are refundable less a $25 administration fee per unit.
No refunds will apply to cancellations/amendments within 21 days of the day of arrival.
General Terms & Conditions
- Reservations are a contract between Wanaka TOP 10 Holiday Park and the person named on the reservation and are not transferable to any other person.
- The named person on that site or unit is responsible and liable for all occupants and visitors behavior and damage.
- All reservations are to be made by persons 21 years or older. The credit card holder that makes the booking must be present for the duration of stay.
- All bookings made online with credit card will incur a 2% credit card fee. Only Visa and Mastercard accepted.
- A booking is confirmed when a deposit is received and a booking reference number is generated.
- Public Holidays will operate with restricted hours.
- No additional tents, awnings or structures to be erected alongside sealed sites.
- Quiet time is from 10pm to ensure all guests have an enjoyable stay.
- The property is under 24 hour security surveillance.
Amendments to bookings: Any amendments to bookings must be in writing to stay@wanakatop10.co.nz This includes changes to guest numbers or nights. Amendments are subject to availability and approval and may require a unit or site change. If an amendment results in shortening of the stay or a reduction in guest numbers it will be treated as a cancellation. We have the right to upgrade or move guests. We ensure that should this situation arise, guests will not be downgraded on their reserved accommodation.
Refunds: Refunds will be processed to the original card that the purchase was made. Refunds will be actioned within 14 days of cancellation.
Child Policy: Sites 0 - 2 year olds: Free. 2 - 14 year olds: $14 per child. 15 year olds and over: charged adult rates. In rooms the child rate varies from $25-$30 depending on room type booked.
Discounts: TOP 10 discounts available. Full list of T’s and C’s here https://top10.co.nz/member-conditions No discounts offered to NZMCA members.
Check in & out times: Check in from 2pm. Check out by 10am. Late check outs must be pre arranged.
Electrical warrant of fitness: All users of power supply at the site, must have a current electrical warrant of fitness, before accessing power.
Visitors: No Visitors all year round, unless prior arrangement has been made.
Pets: Dogs are allowed on campervan sites with prior arrangement and acknowledgement of Pet Policy. Strictly no dogs or pets in rooms.
Lost Property: Items can be posted back at your expense. We will require payment before sending. Payment must include tracking.
Smokefree: We are a smokefree workplace & environment and encourage smokers to smoke off site.
Antisocial behavior: We reserve the right to remove guests from our facility who are deemed by staff to be behaving in a socially unacceptable way. Guests staying in our rooms will be required to provide a valid Visa or Mastercard number to act as security. Any damage made to items or accommodation during the length of your stay will include an appropriate charge for replacement/repair or loss of income.
Risk Disclosure Statement
Welcome to Wanaka TOP 10 Holiday Park. We are committed to ensuring your safety and well-being during your stay with us. However, like any establishment, there are inherent risks associated with travel and accommodations. Please carefully read and acknowledge the following risk disclosure statement before proceeding with your reservation:
1. Property Risks: While we take extensive measures to maintain our property, accidents or unforeseen incidents may occur. These could include slip and fall accidents, property damage, or malfunctioning equipment. Guests are advised to exercise caution and adhere to all posted safety guidelines within the premises.
2. Natural Disasters and Weather Conditions: Natural disasters, such as earthquakes, storms, or floods, can occur unexpectedly. While our building is designed to withstand such events, there is always an element of risk. Guests are encouraged to familiarise themselves with emergency exits and evacuation procedures.
3. Fire Safety: We have fire safety protocols in place, including smoke detectors and fire extinguishers. However, fires can still pose a risk. Guests should exercise caution when using heating appliances, or smoking in designated areas only. Candles are not permitted to be used on the premises.
4. Recreational Activities and Amenities: Participation in recreational activities or the use of amenities (e.g., spa, bicycles, trampoline) carries inherent risks. Guests are advised to use equipment properly and responsibly, and be aware of their own limitations. Failing to use equipment properly could result in serious injury or death.
5. Medical Emergencies: In the event of a medical emergency, we will assist in summoning emergency assistance and providing first aid where we can. In an emergency call 111. Our location is 263 Studholme Road North, Wanaka. An AED is located 483m away at Wyndham Vacation Resorts Wanaka, 109 Wanaka-Mount Aspiring Rd, Wanaka 9305 - 24/7 Access at Reception
6. Security and Personal Belongings: We provide security measures to safeguard your belongings, but we are not responsible for any loss, theft, or damage to personal items.
By proceeding with your reservation and checking into Wanaka TOP 10 Holiday Park, you acknowledge that you have read, understood, and accepted the risks associated with your stay. Our dedicated staff are here to ensure your comfort and safety throughout your time with us. If you have any concerns or questions, please do not hesitate to contact our front desk.