Terms and Conditions

Payment & Cancellation Policy

Book with Confidence Guarantee.

For bookings made from the 7th May 2020, until Alert Levels are lifted, the Book with Confidence Guarantee is applicable if you are no longer able to travel due to COVID-19 related developments.  For example:

- If you become sick with COVID-19 or someone immediately connected to you does and you are forced to self isolate.

- An alert level change means travel becomes impossible.

- There is a govt mandate not to travel.

In these and other similar cases there will be no charges levied to make changes to your booking dates. We will provide a 12-month credit with no cancellation or amendment charges added. In exceptional circumstances, determined on a case by case basis, we may provide a full refund, also with no cancellation fees. In the case of a request for a COVID-19 related amendment on personal grounds, guests may be requested to provide a medical certificate to confirm the medical grounds on which the request is based.

ROOMS:

Summer (20th Dec-31st Jan), Winter (1st July-15th September) & Weekends that coincide with events or public holidays eg: Waitangi weekend:

* A 50% deposit will be required at the time of booking and is non-refundable.
For all other dates outside the dates listed above,
* A one night deposit will be required.
* A refund can be processed (less a $25 fee) if the unit is cancelled at least 72 hours prior to the arrival time of 2pm on the expected day of arrival. If cancelled within 72 hours of arrival date your one-night deposit will not be refunded.

• In the event of a ‘no=show’ full payment will be processed and no refunds will be given, we hold no responsibility for incorrect dates booking on the guests behalf.
• Balance of reservation is due in full on arrival.
• If a booking is amended and the stay shortened, no refund will be given.
• Refunds will only be made back to the original card that the purchase was made (we only accept Visa or Mastercard).
• Online bookings will incur a 2.5% credit card fee.

VANS & SITES

Summer (20th Dec-31st Jan), Winter (1st July-15th September) & Weekends that coincide with events or public holidays eg: Waitangi weekend:

* Full payment
For all other dates outside the dates listed above,
* Full payment
* A refund can be processed (less a $25 fee) if the unit is cancelled at least 72 hours prior to the arrival time of 2pm on the expected day of arrival. If cancelled within 72 hours of arrival date your one-night deposit will not be refunded.

Check-in Policy

Check in is after 2pm. Check out is by 10am. Late check outs must be pre-arranged.

All guests must provide name and contact details at time of booking in. Identification will be required upon check in.

Child Policy

0-2 years: Free

2-14 years: $14 for campervans and the child rate will vary depending on what room you have booked, either $20 -$25.

Over 14 years: Charged as another adult in a campervan.